Frequently asked questions
FAQ
🚚 How long does shipping take?
We typically process your order within 1–3 business days. Once shipped, delivery times vary based on your location. You’ll receive tracking information as soon as your order is on its way.
Based on you selected shipping method, you can expect the following time estimates:
- - Economy: 5 to 8 business days
- - Standard: 3 to 4 business days
- - Expedited: 1 to 2 business days
🌎 Do you ship internationally?
At the moment, we only ship within the United States. International shipping may be offered in the future—stay tuned!
🏙️ I don’t see my city. Can I request one?
Absolutely! We love adding new cities based on customer requests. Click here to request a city and send us a message!
🔁 What’s your return/refund policy?
Because each piece is made to order, we do not accept returns/refunds. However, if your item arrives damaged or incorrect, we’ll make it right—just contact us within 7 days of delivery.
📩 How can I contact you?
You can reach us anytime through our Contact Page, or email us at: skylinesilhouettesofficial@gmail.com
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